Forgot password

SMS Portal Menu



MTN Do Not Disturb (DND) policy


Recently, MTN Nigeria implemented Do Not Disturb (DND) policy which has the effect of stopping bulk SMS and other third party SMS from reaching MTN subscribers. This policy affects about half the subscriber phone numbers on MTN as MTN appears to have activated the DND service on many lines automatically even without the owners consent.

Due to this unforeseen event, sending bulk SMS to persons who previously received our SMS now has a reduced rate of delivery.

As a bulk SMS user if you notice that some numbers that used to receive bulk SMS service are no longer delivering, what you need to do contact all your members using the regular SMS on your phone just once.

You will have to inform them to send ALLOW to 2442 to disable the DND service.


To check if your line is being limited by DND, use the following:

  •  Text STATUS to 2242 to confirm your status on the DND policy if you are active or not.


Once the above is done, you will get a feedback telling you if you are active on it or not. If you are,

  • Text "ALLOW" to 2442 to deactivate the DND policy to enable you receive SMS.


  • After the above is done, you will then receive a confirmation SMS that you have been "successfully deactivated" from the policy.


If unblocking does not work, then you can do it online via https://www.donotdisturb.mtnonline.com:8081/vasportal

You can read more about this directly from MTN Nigeria here.